Frequently Asked QuestionsHow does the repair process work?
1. Call, email or visit our office. 2. Complete the repair job card and drop the device with us. 3. Your device will be diagnosed. 4. Our repair centre will contact you with feedback on repair and pickup. a) If the parts are out of stock, we will contact you and let you know an estimated repair date. b) If you wish to have your device returned without repair, there is a minimum diagnostics fee. What is included in the price of repair? The price for repair includes the parts and installation. Do you offer a walk-in repair service? Yes we do - feel free to drop off your device or inquire on our services during business hours for a diagnosis and an estimate for the service. We do not perform repairs while you wait, however, we will call you with a diagnosis within the day of receipt and give you a complete quote for repair. *It would be advisable to call before visiting, as we may be out on-site. How long does it take to repair an iPhone or iPad if I bring it to you? All iPhones and iPads are repaired within the day if it's delivered before 10AM. What are your business hours? We are open Monday to Friday 8.30AM to 5PM. How long does a diagnosis and repair take? Once we receive your device, we will conduct a diagnostics test. As soon as the diagnostic is complete we will contact you with the necessary repairs. This will occur within 24 hours of our receipt of your device. Any repairs will be conducted solely at your discretion. Once you have approved the repairs, we will have your device repaired and ready for pickup within 48 hours. If one of the parts necessary for repair is out of stock, we will contact you letting you know an estimated repair date. Which Apple devices do you repair? iMac, MacBook, MacBook Pro, MacBook Pro Unibody, MacBook Air, Mac mini and Mac Pro iPhone (3G, 3GS, 4, 4S, 5, 5S and 5C iPad (2, With Retina Display and iPad mini) iPod Touch (2nd, 3rd, 4th and 5th generation) Which methods of payment do you accept? Cash, Cheque (allow 3-4 working days for clearance) and Electronic Bank Transfer. What if I decline to have my device repaired? 1. If you inform us to not repair your device before we start there will be a minimum diagnostics fee. 2. If you make this decision after giving a go ahead we will charge for what it had totally costed us to work on your device. Do you have a minimum charge? Yes, our minimum charge for workshop repairs is KES. 4,640. The information contained on this website is subject to change without notice. |