Support
We provide businesses with a professional Apple support solution to cover every aspect of their IT infrastructure, from day to day support services, consultancy and installations.
Our engineers provide support from our office through telephone and remote support and then on-site support as and when required. We offer three levels of support to businesses. |
The first available option we offer is a support agreement where we cover every aspect of your Apple support through an annual maintenance agreement with guaranteed response times, full access to our support services and priority support. If your Apple support agreement is close to renewal and you would like to discuss your support with us, we can have a consultant visit you and get a feel of your business and the support you require. We can then put together a proposal including a survey report on how you can improve your IT infrastructure. |
The second option is to purchase our engineers time in advance, this time is sold in blocks of 5 hours and provides a cost effective solution for support and access to our support team without the commitment of a support agreement. The solution is popular with the smaller businesses we support and the time can be used for telephone, remote and in-house services, time used is simply deducted from the time purchased. With our detailed records of all support calls we keep you informed on the support usage to help you budget going forward. |
The third option is to use our support service on an ad-hoc basis. This is charged on an hourly rate and you can simply call through to our support team to discuss your issue and we can advise as to the best solution to get your issue resolved effectively whether it be help over the phone, remotely or on-site. This is ideal if you do not have a requirement for ongoing support and you have a one-off issue you need help resolving. To discuss in further detail any of the above support options then please visit our contact page here to see how to get in touch with our support manager. |