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REPAIRS
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FAQ's
CONTACT
Thank you for visiting RCC. Please take a short moment to complete our survey.
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1. Overall, how was your experience at RCC?
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
2. Speed of delivery and quality of service:
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
3. Tell us about:
i. Courtesy of staff:
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
ii. Representative knowledge:
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
iii. Complaint resolution if any:
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
iv. After sale service
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
4. Technical service:
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
5. How did you find us?
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Referral
Internet
Apple shops
We found you
6. Where would you like us to open our next branch?
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Westlands
Gigiri
Karen
CBD
Mombasa
Naivasha
Nakuru
Nanyuki
Kisumu
7. What product did you bring for technical service?
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iPhone
iPad
iPad
Mac
8. What other product do you own?
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iPhone
iPad
iPod
Mac
All! They are awesome
9. What was your primary reason for your visit?
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Product repair
Non-repair issue
Training
To purchase a new product
10. Was your issue resolved?
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Yes
No
If not, was an alternative provided?
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Yes
No
11. Are you aware that you can trade in your apple product for a fair value against purchasing your new product from RCC?
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Yes
No
12. Is there anything else you would like to share with RCC about this visit or the technical support offered by our apple wizard?
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13. Would you accept a phone call from us to discuss any matter if mentioned above?
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Yes
No
14. Please provide your contact info:
Name:
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First
Last
Email:
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Phone Number:
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Best time to call:
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Thanks for sharing your thoughts with RCC, we are committed to providing the best possible customer experience and your input is important to us.
THE RCC TEAM
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